This policy is designed for customized business services rather than physical retail products. A signed proposal, statement of work, subscription order, or settlement may include project-specific cancellation and refund rules that control over this general policy.
Policy Scope
This Refund Policy applies to payments made directly to VORYNTH TECH ADVISORY LLC for advisory, discovery, design, development, integration, maintenance, support, and related professional services unless a signed agreement states different terms.
Refund rights created by mandatory law are not limited by this policy.
Before Work Begins
A client may request cancellation before scheduled work begins. We will review whether any discovery, planning, account setup, research, scheduling, procurement, or other preparation has already been completed.
If no meaningful work has been performed and no non-recoverable cost has been committed, we may refund the eligible payment less payment-processing charges that are not returned to us. If preparation has started, the value of that work may be deducted.
Deposits and Reservation Payments
A deposit may reserve delivery capacity, confirm the project, and fund initial discovery or setup. The proposal or invoice should state whether the deposit is refundable, partially refundable, or non-refundable after a stated event.
When a deposit is described as non-refundable, it generally compensates for reserved time, opportunity cost, onboarding, planning, and initial work. We may still review exceptional circumstances in good faith, but approval is not guaranteed.
Milestone Payments
Milestone payments correspond to defined stages such as discovery, design, development, integration, testing, deployment, or handover. A payment for an accepted or substantially completed milestone is normally not refundable.
If a project ends during a milestone, we will compare the amount paid with the work completed, approved expenses, reserved capacity, and materials delivered. Any eligible unused balance may be refunded or credited as agreed. Additional payment may be due if completed authorized work exceeds the amount already paid.
Hourly and Time-Based Services
Fees for hours already worked are not refundable. Prepaid hourly blocks may be eligible for a refund of unused time, subject to any minimum commitment, expiration, discount adjustment, reserved-capacity charge, or cancellation term in the agreement.
Time records, task notes, meeting records, commits, deliverables, and communication history may be used to confirm work performed.
Retainers and Support Plans
Monthly retainers and support plans reserve availability and may include monitoring, response windows, updates, meetings, or a defined block of capacity. Fees for a billing period that has started are normally not refundable, even if the client uses less than the available capacity, unless the agreement says unused hours carry forward or are refundable.
Future renewals can be stopped by giving the notice required in the plan. Cancellation does not erase fees already earned or third-party charges already committed.
Digital Deliverables and Downloads
Custom source code, design files, reports, strategy documents, templates, credentials, configurations, or other digital deliverables cannot be physically returned once provided. Fees connected with delivered or accessed work are normally not refundable.
If a delivered item contains a verified material defect within an express correction period, the normal remedy is correction or replacement consistent with the agreement, not an automatic refund.
Third-Party Charges
Domain registrations, hosting, cloud resources, premium plugins, software licenses, messaging credits, data services, payment fees, app-store charges, and similar third-party costs are refundable only if the third-party provider returns the funds to us and no transfer or usage restriction prevents a refund.
Clients are responsible for third-party charges approved or required for their project, including charges billed directly to the client.
Client Delay or Non-Cooperation
Refunds are not normally available when progress is prevented by missing content, delayed approvals, unavailable access, changing instructions, failure to attend required meetings, or another client-controlled issue.
We may pause the project and propose a restart date, revised schedule, storage charge, or reactivation fee when a delay causes reserved capacity to be lost or the technical environment to change.
Change of Mind or Business Direction
A client may decide to stop or change a project for business reasons. In that situation, the client remains responsible for authorized work completed, reserved capacity where agreed, and non-cancellable expenses.
We may provide a reasonable handover of paid deliverables in their current state after outstanding invoices are resolved. Work-in-progress may require explanation, cleanup, documentation, or packaging as a separately billable service.
When We Cancel
If we cancel an engagement without client breach and cannot provide a reasonable alternative, we will account for payments received, completed work, delivered items, and committed costs. An eligible unused balance will be refunded.
We may terminate or suspend for nonpayment, unlawful requests, abusive conduct, security risk, material misrepresentation, repeated lack of cooperation, or another material breach. In those cases, refunds are limited to any balance remaining after authorized work, reserved capacity where applicable, and committed expenses.
Service Dissatisfaction
We encourage clients to report concerns promptly and with specific examples. Many issues can be resolved through clarification, correction, revised priorities, or a documented change request.
A preference change, newly requested feature, third-party limitation, or issue outside the approved acceptance criteria does not automatically make completed work defective. Refund eligibility depends on the signed scope and the facts of the request.
Refund Request Process
Send a written request to info@vorynthtechadvisory.site. Include the client or company name, invoice reference, amount, payment date, service or milestone, reason for the request, relevant evidence, and preferred resolution.
We may request additional information and will review the request against project documents, work records, deliverables, communications, expenses, and payment status. Submitting a request does not guarantee approval.
Approved Refund Timing and Method
Approved refunds are normally returned through the original payment method when practical. Processing times depend on banks, card networks, payment providers, currency conversion, and account verification.
We may require confirmation of the settlement amount and closure of related claims before issuing a negotiated refund. Transaction fees, exchange-rate differences, and third-party deductions may not be recoverable.
Chargebacks and Payment Disputes
Please contact us before filing a chargeback so that we can review project records and attempt a direct resolution. An unsupported chargeback may delay handover, suspend services, and require us to provide contracts, approvals, time records, deliverables, and communication history to the payment provider.
Nothing in this section prevents a person from using rights that cannot legally be waived.
Policy Changes and Contact
We may update this policy for future transactions. The version in effect when the applicable order or agreement was accepted generally applies unless the parties agree otherwise.
Questions may be sent to info@vorynthtechadvisory.site or mailed to VORYNTH TECH ADVISORY LLC, 101 E MAIN ST, BRADFORDSVILLE, KY 40009, United States.
Need clarification about this policy?
Send your question with enough detail for us to understand the request. We will review it and respond through an appropriate business channel.
VORYNTH TECH ADVISORY LLC
101 E MAIN ST, BRADFORDSVILLE, KY 40009, United States
info@vorynthtechadvisory.site
+1 (510) 603-7824